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Policies


Welcome, I am excited you are here!  Each one of my items is handmade in my studio by me.  I use argentium sterling silver(925), Sterling Silver(925), Real Gold(NO GOLD FILLED!), copper, and steel and all natural gemstones.  The copper and steel I use has a powder coating to protect the metal from forming oxides.


I do my absolute best to ensure you can see exactly what you get on the website. Therefore, there are no returns on custom and ready-made jewelry unless, I am notified within 24 hours of you getting the piece. A restocking fee of 10% is required for returned items.

Payment

I accept paypal.  Customer work starts the moment payment is received. A 7.62% sales tax fee is applied to Colorado Residents.

Our site is secure.  We use PayPal which is one of the most secure payment methods available.

Shipping.

All in Stock items ship within 5 business days via US Postal Service.  If your address is in Hawaii or Alaska, your purchase may take one or two days longer.  I ship on Mondays and Fridays.  If you require something sooner, please contact me prior to making your purchase of the ready-to-ship item to ensure that your request can be accommodated.

All custom-created items ship as soon as they are completed per the policy above.

In the U.S., items ship first class with signature confirmation.

Outside the U.S., items ship first class by default. International shipping can take anywhere from one week to 5 weeks or more.  Customs inspections are the main cause of delay and cannot be controlled by Pattie Parkhurst Jewelry.  I ship U.S. Air Mail for all international addresses, you may choose a different shipping service at an additional cost that will be added in prior to shipping.

Expedited shipping upon request- just let me know when you need your purchase. I will do my best to accommodate!

Additional policies and FAQs

Feel free to contact me regarding expedited service

How to Return

You must contact me within 24 hours of receiving your purchase.  Once your communication is received, you will be directed how to return your item.  A 10% restocking fee is assessed.

Your feedback is very much appreciated.  If you are happy with your purchase, please give me a 5 star rating as this helps tremendously!